Deleting your account

You can delete your eSIM NL account yourself at any time. Sign in, open your account, and choose Delete my account at the bottom of the page. It takes effect immediately.

If you can no longer sign in, email [email protected] from the address you registered with and we will delete the account for you.

What is deleted

Your name, email address, phone number, password and any Google sign-in link are removed permanently.

What we have to keep

Your past orders remain in our records, including the email address the eSIM was delivered to and the VAT details of the sale. Dutch bookkeeping law requires us to keep invoices for seven years, so we cannot remove them on request. They are kept for that purpose alone and are not used to contact you.

An eSIM you have already installed on your phone keeps working after deletion. You will not be able to sign in to see its QR code again, so save anything you still need beforehand.

Money in your wallet

We will not delete an account that still holds a balance. Contact support to be paid out first, and then the account can be deleted.